These General Terms and Conditions are a legally binding agreement between the 11 MOONS store and the users (you) regarding the services offered by 11-moons.com. By browsing the pages, clicking on the objects or links located on the pages of 11-moons.com, you agree, accept and agree to abide by these Terms of Service.

11 MOONS is a trademark of 11 MOONS LTD.

11 Moons Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with registered office and address of management: Sofia, 58 Maria Luiza Blvd., 6th floor,

UIC: 204826381


For the confidentiality of your data

11 MOONS processes and takes measures to protect the personal data of users in accordance with the requirements of GDPR. Users agree that 11 MOONS has the right to process their personal data in connection with the use of the services of the website. In order to serve you and fulfill your orders, it is necessary to accept the following data being processes and stored:

  • name and surname
  • e-mail
  • contact telephone
  • address for invoice and delivery
  • ZIP code

Subsequently, you have the opportunity to correct this data from your personal profile.

The data we will receive when ordering, registering or browsing the pages will be used only for your service – accepting and executing orders, subscribing to newsletter, contacting you in case of problems with the order and improving the service of 11 MOONS. We guarantee that this data will not be provided in any form to third parties or used for purposes other than those described above. Users who subscribe to the Newsletter may unsubscribe at any time from the link located at the end of each news item.

Your user profile can be deleted from the 11 MOONS system along with the data attached to it if you wish.


The order

Each order of a product or service through the 11 MOONS system is associated with an obligation to pay by your chosen method of payment.

We accept online orders 24 hours a day, also on weekends and public holidays. In the order process, you have the opportunity to see the products you buy and their prices, your names, e-mail, phone, address, postal code, method of delivery and method of payment. After the completion of the order and if this is your first order on the specified phone you will receive a call from us confirming the same information. For each subsequent order you will receive a confirmation only by e-mail. You will be notified by e-mail about the change in the status of the order (confirmation, processing, sending, etc.). You can monitor the status of the current as well as previous orders from your personal profile.

You can place an order by phone from 09.00 to 17.00 every working day – with this option, you can place your order directly by phone 0884 176579.

The products and services shown at 11-moons.com are the offer of 11 MOONS

Your ORDER will be accepted from 11 MOONS as a contract offer.

If 11-moons.com. confirms the execution of an order, this means full acceptance of the terms of the order. The acceptance of the order by 11-moons.com is considered done when there is an electronic confirmation (e-mail) sent by 11-moons.com to the customer, without requiring confirmation of receipt by the customer.

The contract enters into force upon confirmation of the order by 11-moons.com.

These terms and conditions of sale are based on the contract.



All prices are in BGN with VAT included. The prices of the products are shown without the delivery price, for which you will receive information in the order process.


Problems with the execution of the order

The execution of your order may be hindered for any of the following reasons:

Some of the ordered products may not be available; in this case we will contact you as soon as possible by phone or email
You have selected “Payment by card” or “By bank transfer”, but no payment has been made or there is a delay in payment.
You have provided incorrect or incomplete delivery details – names, address, phone, postal code.

In case of discrepancy between the received and ordered products or inaccuracy due to our fault, we will bear the costs of subsequent return and replacement of non-compliant products. If it is not possible to deliver through no fault of 11 MOONS (you are not at the specified address or do not answer the supplier’s calls), your order will be returned to us while we contact you.


We offer 3 payment methods:

  1. Payment on delivery: upon receipt of the order, you pay the courier.
    Payment upon receipt from our store: you pay on the spot in our store, upon receipt of the order.
    Credit / debit card payment: you pay in the order process.
    Payment by bank transfer – payment is made within 24 hours of order confirmation by e-mail from 11-moons.com.
    Delivery and receipt of products
    Delivery to address: selected in the order process after filling in the exact address, names, postal code, preferred delivery date and additional instructions.

    For Sofia, orders received on a business day are executed on the next business day. Orders received on Saturday or Sunday are executed on Monday.

    For the Party the orders are executed within 2 working days with Econt.

    For purchases over BGN 108, delivery is free.

    Receipt on the spot in 11 MOONS at 11 Sofia, 58 Maria Luiza Blvd., floor 6: selected in the order process after selecting the preferred date and time of receipt.
    Order cancellation and return

    You can return products purchased from us without a reason for return within 14 days from the date of purchase under the following conditions:

    – The products must be in their original packaging

    – No traces of use, damaged appearance or staining

    – To include the original invoice or order with which you received the products (with your order you will receive an accompanying document – fiscal receipt for payment upon delivery or invoice of your choice)

    – The costs of returning the products are at your expense

    You can replace the products with others or restore their value if you do not want a replacement. We refund the value of the products without the cost of delivery. All amounts paid upon delivery or on the spot, we refund only by bank transfer to your personal account within 14 days from the date you notified us of your cancellation of the order. All amounts paid by debit / credit card are refunded to the same account (card) from which the payment was made.

You can return the products on the spot in 11 MOONS at 11 Sofia, 58 Maria Luiza Blvd., 6th floor.

Complaints and questions to us

Please contact us at 0884 176579 with any questions regarding the products or services provided by 11 MOONS.

Content and copyrights

The Website contains copyrighted materials and texts, images, graphic logos, graphics, trademark logos, databases and software that are owned or licensed by 11 LUNI Ltd. and are protected by Bulgarian and other applicable laws and conventions for copyright, related and other intellectual property rights. The reproduction of the content, of the website and / or any of its elements, object of intellectual property, can be done only with the written consent of 11 LUNI OOD or its representatives. Use of the Services and the Website does not grant users any rights to the intellectual property in whole or in part.

For the products

The information and products on this site are not intended to diagnose, treat, cure or prevent any disease or health problem.

Privacy practices in

“11 moons” Ltd.

Who are we?

Identification of the personal data administrator – “11 moons” Ltd.

11 Luni OOD is a commercial company registered in the Commercial Register at the Registry Agency with UIC 204826381 with registered office and address of management Sofia, 58 Maria Luiza Blvd., 6th floor, represented by Simona Encheva Dimitrova, is an administrator of personal data in accordance with the provisions of the Personal Data Protection Act and Regulation (EU) 2016/679

How to contact us?

Address: Sofia, 58 Maria Luiza Blvd., 6th floor, tel. 0884 176579,

email: info@11-moons.com

“11 LUNI” Ltd. values ​​the correctness and transparency and takes care of the confidentiality of your personal data.

The protection of your personal information throughout the personal data processing process, as well as the security of all business data, is a matter of great importance and priority for us. We process personal data collected during your visit to our website or on site at the Center confidentially and in accordance with legal provisions at national and European level.

What is privacy practice?

This privacy / security practice aims to provide you with comprehensive information in clear and accessible language about what actions are taken with the personal data you provide to 11 LUNI Ltd., hereinafter referred to as 11 moons, including :

What personal data do we collect about you?
• What is the purpose of their collection?
• For how long do we store the provided personal data?
• Who do we share your personal information with?
• How do we notify you of a change to our Security Policy?
• What types of cookies do we use to make your stay on our website better?
• What are your rights regarding the personal data provided?

With this Security Practice 11 moons, declares that it applies all technical and organizational measures for the protection of personal data of individuals, which are prescribed by law or other legislation at national and European level.

What is personal data?

Any information and data that can identify an individual, directly or indirectly. Thus e.g. indirect identification is your mobile phone number. Direct identification is achieved when you provide a unique identifier such as name, PIN, PIN, etc.

What personal data does 11 moons collect for you?

To provide you with effective access to our products / services, 11 moons collects the following information about you:

Name, surname, telephone number, date of birth, address, e-mail,, when filling in the various forms posted on our website, including creating an initial registration, subscribing to our newsletter, filling in the form for giving opinions and / or comments ;
Payment details – IBAN bank account details when paying by bank transfer, date of credit / debit card issuance, last 4 digits of the card, amount to be paid, date of transaction.
Technical data that is automatically sent to us when you use our website – IP address, GPS coordinates, information about the device from which you visit the website;
Cookies – to identify your browser or device.

On what grounds does 11 moons process your personal data?

The processing of personal data includes the collection, storage, destruction, transmission, correction, updating, deletion, destruction and all other actions that are performed with your personal data.

11 moons collects your personal data in order to fulfill its contractual obligations under contracts concluded with you for the provision of goods and services – on a contractual basis.

11 moons collects personal data even after obtaining explicit, clear, free and unambiguous consent from you for the purposes of processing. For example, for marketing purposes and receiving newsletters.
Consent to the processing of your personal data is provided by registering on our website or filling out a contact form on our website.
The consent you provide can always be withdrawn by sending a written request to the e-mail – info@11-moons.com

11 moons processes personal data and in fulfillment of legal obligations, as if necessary in order to protect the life and health of the individual to whom the data relate.

11 moons may also process personal data in the event of a legal (legitimate) interest, except where the interests of the data subject take precedence over those interests.

For what purposes do we collect your personal data?

The personal data received from you will be used so that we can fulfill our obligations to you, as well as to help fulfill your rights, including, but not limited to:
• To provide you with the services / products offered by 11 moons;
• To provide you with access to our website by showing you content that is relevant, personalized and limited by the criteria you set; To administer user profiles
• To answer your questions, opinions and recommendations;
• To send you information related to special campaigns and our new products and services, as well as in execution for our accounting activities.

In addition to the above, we have a legal interest in collecting your personal data, because without them we cannot provide you with the service / product you are interested in.

How do we process your personal data?

In order to provide products and services, 11 moons processes (collects) the personal data you provide regarding physical, economic, social and family identity in the following ways:

– by filling in registration forms on our online platforms;
– by visiting the web portal for using the services of our online store;

– 11 moons does not collect or store large amounts or unnecessary personal data

– when updating data at your request and filling in an update form on paper or in electronic environment;
– by processing information about your visits to the web portal of 11 moons;
– by processing information about IP addresses, cookies, operating system and browser type.

How long do we store and process your data before we destroy it?

The administrator stores your data in accordance with the storage guidelines found on the site. In particular, it saves your data as users of the site while they are currently available, respectively until the deregistration from the site, after which your data is deleted, but the storage does not last for more than 6 months. The records for you are permanently deleted from our system, as well as the paper files containing your personal data are destroyed.

To whom can we transfer the personal data provided by you?

11 moons undertakes not to provide your personal data without your explicit consent to third parties, except when necessary to fulfill contractual obligations to you.

In order to fulfill the obligations under contractual and / or pre-contractual relations with you, it is possible for 11 moons to disclose your personal data to the following persons:
– Companies providing courier services;
– The company that provides hosting services related to this website;

Accountant / accounting firm

This and any other transmission is carried out in strict compliance with the confidentiality and security of your personal data.

Are there other cases in which we may share your personal information?

Your personal data is also provided to third parties in the following cases:

At the request of the natural person who provided the data, a subject of personal data protection;
• At the request of competent authorities in accordance with the current legislation of the Republic of Bulgaria and the European Union and in compliance with tax laws.

In all the above cases, the persons to whom we provide your personal data have declared that they provide an adequate level of protection of your personal data, including foreign companies positioned within the EU and the EEA. In the case of companies located outside the EU and the EEA, on a case-by-case basis, the company concerned shall ensure that it provides an adequate level of protection of personal data, in compliance with the requirements of European law.

The controller does not and will not transfer data outside the European Union.

Use of cookies


Cookies are small text files that are saved on your computer when you visit our website. In case you have access to this web page at another time, your browser sends back the contents of the cookies to the respective provider and thus allows the re-identification of the terminal device. Reading cookies allows us to design our website optimally for you and makes it easier for you to use it.

Deactivate and delete cookies.

The browser allows you to delete all cookies at any time. To do this, please refer to the help functions of your browser.
Deleting cookies may make certain features of our website no longer available to you.

Overview of the cookies we use.

In this section you can find an overview of the cookies we use.

Cookies are absolutely necessary

Certain cookies are required so that we can securely provide our services through the website. This category includes, eg:
– Cookies, which identify or authenticate our users;
– Cookies, which temporarily store certain user data (for example, the content of an online form);
– Cookies that store certain user preferences (eg search settings or language settings);
– Cookies, which store data to ensure the smooth playback of video or audio content.

What are your rights regarding the personal data provided?

Subject to Bulgarian and European legislation, including EU and Council Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) on personal data protection, you may exercise the following rights:

• The right to access the personal data that 11 moons processes for you and to receive a copy of them;
• The right to request a correction from 11 moons in case you find inaccuracies or the need to update your personal data by sending an email to info@11-moons.com
• The right to request the blocking of your personal data or the restriction of the processing of personal data, in the cases specified by law and the Regulation;
• Right to request deletion, ie. delete your personal data from 11 moons, if the conditions for this are met.
• The right to object to the processing of your personal data for the purposes of direct marketing using the “unsubscribe” link we have placed in each email sent to you containing advertising information about our products;
• The right to object to the provision of your personal data to third parties by sending an e-mail to 11 moons: info@11-moons.com or a written application to the specified address in Sofia

  • The right, when you wish, to withdraw your consent for your personal data to be processed for the purposes for which you have given consent, for example for marketing, by sending an email to info@11-moons.com
    • The right to request the portability of your personal data in a structured, machine-readable format that is commonly used;
    • The right to file a complaint or request for protection of your rights before the Commission for Personal Data Protection, if the prerequisites for this are present;

    You can exercise all rights at any time during the processing of your personal data.

    What does each of the above rights mean?

    Right of access to personal data.

    This right allows you to obtain information about the data that identifies the controller and his representative, the purposes of the processing of personal data, the recipients or categories of recipients to whom the data may be disclosed, data on the mandatory or voluntary nature of the data and the consequences from refusal to provide them, as well as information about the right of access and the right to correct the collected data.

    The data are not provided when the natural person to whom they relate already has them or there is an explicit prohibition in law to provide them.

    Right to delete, access, correct, block

    The right to request at any time from the administrator to delete, correct or block personal data, the processing of which does not meet the requirements of LPPD, as well as the right to request from the administrator to notify third parties to whom personal data have been disclosed, correction or blocking which has been carried out, except in cases where this is impossible or involves excessive effort;

    Right to object

    Right to object to the controller against the processing of personal data of the individual in the presence of a legal basis for this, as well as against the processing and disclosure to third parties of your personal data for the purposes of direct marketing. You have the right to be notified before your personal data is first disclosed to third parties or used on their behalf for direct marketing purposes, and you have the right to object to such disclosure or use.

    Right of portability

When personal data is processed automatically, you have the right to receive the personal data relating to you that you have provided to the controller in a structured, widely used, machine-readable and interoperable format and to transmit them to another controller. This right should apply where the data subject has provided personal data on the basis of his own consent or the processing is necessary due to a contractual obligation. The law should not apply where the processing is based on a legal basis other than consent or contract. By its very nature, this right should not be exercised in respect of data controllers in the performance of their public duties. Therefore, this right should not be applied when the processing of personal data is necessary to comply with a legal obligation to which the controller is subject, or to perform a task in the public interest, or in the exercise of official authority conferred on the controller. The right of the data subject to transmit or receive personal data relating to him does not impose an obligation on controllers to adopt or maintain technically compatible processing systems. Where more than one data subject is affected in a given set of personal data, the right to receive personal data should not affect the rights and freedoms of other data subjects in accordance with this Regulation.

Right to file a complaint or request to the Commission for Personal Data Protection

In case of violation of your rights, you have the right to refer to the Commission for Personal Data Protection within one year of learning of the violation, but not later than five years from its commission. In case of violation of your rights, you have the right to appeal against actions and acts of the administrator in court or before the Supreme Administrative Court. The court cannot be seised if there is pending proceedings before the Commission for the same violation or a decision of the CPDP on the same violation has been appealed and no court decision has entered into force.

Violations. Notification of violations

A breach of data security occurs when the personal data for which the controller is responsible is affected by a security incident that results in a breach of the confidentiality, availability or integrity of the personal data. In this sense, a data breach occurs when there is a security breach leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of data that is transmitted, stored or otherwise processed.

In the event of a breach of personal data security, you should immediately notify the administrator using the above contacts

Assessment of violations

Once the employee has received information about a violation, he must determine whether the event constitutes a violation of personal data and notify the managers of the Administrator of the event (in case they do not know).

In case of breach of personal data security, which is likely to pose a risk to the rights and freedoms of individuals, the Administrator (through the employee), without undue delay and when feasible – no later than 72 hours after found out about it, notifies the Commission for Personal Data Protection of the violation.

Where and to the extent that it is not possible to submit the information at the same time, the information may be submitted in stages without further undue delay.

When the breach of personal data security is likely to pose a high risk to the rights and freedoms of individuals, the Administrator shall, without undue delay, notify the subject of the breach.

The controller shall document any breach of personal data security, including the facts related to the breach, its consequences and the actions taken to address it.

Changes to Privacy Practices

In case of changes requiring the consent or informing of the personal data subjects, we undertake that we will notify you of all such changes by sending a letter by e-mail to the e-mail provided by you.

For all insignificant, ie. without prejudice to changes in the purposes or grounds for the processing of your personal data, we will notify you by updating the website of 11 moons of the Practices, and you can always find out about their timeliness through the date of acceptance and version of document.

This will give you the opportunity to stop using some or all of the services and / or to exercise your rights, some of which are expressly stated above. In addition, we will take all possible measures to inform in case of changes regarding the protection of personal data by placing a message in the office and on the web portal of 11 moons.

These privacy policies have also been adopted by 11 moons on 25 May 2018.

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